Terms of service

Last Updated: October 8, 2026

Welcome to Maison Lovel. These Terms and Conditions ("Terms") govern your access to and use of the Maison Lovel website and your purchase of products through our online store.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Maison Lovel

Maison Lovel is an online retail store offering thoughtfully curated products and lifestyle essentials.

Throughout these Terms, "Maison Lovel," "we," "us," and "our" refer to Maison Lovel. "You" and "your" refer to the customer or website visitor.

We reserve the right to update product information, pricing, availability, website content, and these Terms from time to time.

2. Eligibility

By using this website or placing an order, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are under the age of majority in your state, you may use our website only with the involvement and consent of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, dimensions, materials, and other product information are accurate and up to date.

However, we do not guarantee that all information will always be complete, accurate, or error-free.

Product colors may appear differently depending on your device, monitor, browser, or screen settings.

Certain products may also have natural or minor variations in color, texture, pattern, size, or appearance. Such variations may occur as part of the manufacturing or production process and do not necessarily constitute a defect.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase

  • Discontinue products at any time

  • Correct product or inventory information

  • Refuse or cancel orders when necessary

  • Limit purchases to particular customers, geographic regions, or jurisdictions where appropriate

If we are unable to fulfill an order that you have already placed, we will notify you and, where applicable, issue a refund for the amount paid for the unavailable product.

5. Pricing and Taxes

All prices displayed on our website are in U.S. Dollars (USD) unless otherwise stated.

Prices may change at any time without prior notice.

The price charged for an order will generally be the price displayed at the time the order is submitted, subject to correction of obvious pricing or listing errors.

Applicable sales tax and other charges, where required by law, will be calculated and displayed at checkout.

If an obvious pricing, promotional, or product listing error occurs, Maison Lovel reserves the right to correct the error and, where appropriate, cancel affected orders and provide a refund of any amount paid.

6. Orders and Order Acceptance

After placing an order, you will receive an order confirmation by email.

Receiving an order confirmation does not necessarily mean that your order has been accepted or that the order can be fulfilled.

Maison Lovel reserves the right to review, refuse, or cancel an order for legitimate reasons, including:

  • Suspected fraud or unauthorized activity

  • Payment or billing issues

  • Incorrect product or pricing information

  • Product availability issues

  • Errors in shipping information

  • Orders that appear to be placed for unauthorized resale or other prohibited purposes

  • Other circumstances that may compromise the security or integrity of our store

If we cancel an order after payment has been received, we will refund the applicable amount paid for the canceled order.

7. Payment

We accept the payment methods displayed at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Orders will generally be processed only after payment has been successfully authorized or confirmed.

Maison Lovel does not intentionally store complete payment card information. Payment transactions may be processed through third-party payment providers that maintain their own terms and privacy policies.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

Customers are responsible for providing accurate and complete shipping information.

Maison Lovel is not responsible for delays, failed deliveries, returned packages, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

Estimated delivery dates are not guaranteed and may be affected by circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy.

Please review the applicable policy before completing your purchase.

Nothing in these Terms is intended to limit any rights or remedies that you may have under applicable federal or state consumer protection laws.

10. Intellectual Property

All content available on the Maison Lovel website, including but not limited to:

  • Logos and trademarks

  • Product photographs

  • Graphics and designs

  • Product descriptions

  • Written content

  • Website layout

  • Videos

  • Images

  • Brand elements

is owned by Maison Lovel or used with permission from the applicable rights holder and is protected by applicable intellectual property laws.

You may view and use the website for your personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, publish, display, sell, license, or commercially exploit Maison Lovel content without our prior written permission, except where permitted by applicable law.

11. Acceptable Use

You agree to use our website only for lawful purposes.

You may not use the website to:

  • Violate any applicable federal, state, or local law

  • Commit or facilitate fraud

  • Attempt to gain unauthorized access to our systems

  • Interfere with the operation or security of the website

  • Introduce malicious software, code, or harmful material

  • Collect or misuse information belonging to other customers

  • Impersonate another person or entity

  • Use automated systems to access or scrape the website in a manner that interferes with its operation

  • Engage in activities that may damage Maison Lovel, its customers, or its service providers

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website, or legal rights.

12. Third-Party Services and Links

Our website may use or provide access to third-party services, applications, payment processors, shipping providers, social media platforms, or other external websites.

We are not responsible for the content, availability, security, privacy practices, or policies of third-party services.

Your use of third-party services may be subject to the terms and policies of those third parties.

13. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Maison Lovel website and its content are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The website will always be available or uninterrupted

  • The website will be free from errors or technical issues

  • Product information will always be completely accurate or current

  • The website will be free from viruses or other harmful components

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Maison Lovel will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website or purchase or use of our products.

To the extent permitted by law, Maison Lovel's total liability arising from an order or transaction will not exceed the amount you paid to Maison Lovel for the specific product or order giving rise to the claim.

Some states do not allow certain limitations of liability, so some of the limitations above may not apply to you.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable federal or state law.

15. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Maison Lovel and its owners, employees, contractors, service providers, and affiliates from claims, damages, liabilities, losses, and reasonable expenses arising from:

  • Your violation of these Terms

  • Your misuse of the website

  • Your violation of applicable law

  • Your infringement of another person's rights

  • Your fraudulent or unauthorized use of the website or services

This provision does not apply to the extent that the applicable claim results from Maison Lovel's own unlawful conduct or negligence where such liability cannot legally be waived.

16. Governing Law

These Terms will be governed by and interpreted in accordance with the laws of the State of New York, without regard to conflict-of-law principles, except where applicable federal or state law requires otherwise.

Nothing in these Terms prevents consumers from exercising rights or remedies provided to them under mandatory consumer protection laws applicable in their state of residence.

17. Dispute Resolution

If a dispute arises between you and Maison Lovel, we encourage you to contact us first so that we can attempt to resolve the matter informally.

You may contact us at hellomaisonlovel@gmail.com with a description of the issue and the requested resolution.

Nothing in this section limits any rights or remedies that cannot legally be waived under applicable law.

18. Changes to These Terms

We may update or modify these Terms from time to time.

When changes are made, the updated version will be posted on this website with a revised "Last Updated" date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue in full force and effect.

20. Contact Us

If you have questions regarding these Terms and Conditions, please contact us:

Maison Lovel
Email: hellomaisonlovel@gmail.com
Location: New York, New York, United States