Shipping policy

Last Updated: October 8, 2026

At Maison Lovel, we carefully prepare and package every order before it is shipped. We strive to process and deliver your order as quickly as possible while ensuring your items arrive safely.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and confirmed.

Orders placed on weekends or U.S. holidays will begin processing on the next business day.

During sales, product launches, holidays, or periods of unusually high order volume, processing times may be longer than usual. If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

Shipping Within the United States

Maison Lovel currently ships to eligible addresses within the United States.

Estimated transit times will be displayed at checkout based on the shipping method and destination selected.

Typical delivery estimates may include:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days, where available

Delivery estimates are provided for informational purposes only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, high shipping volumes, incorrect addresses, or circumstances beyond our control.

Business days generally exclude Saturdays, Sundays, and U.S. federal holidays.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on the customer's shipping address, order weight and size, and available shipping methods.

Any applicable shipping charges will be shown before you complete your purchase.

Order Tracking

When tracking is available, tracking information will be sent to the email address provided at checkout after your order has been shipped.

Please allow up to 24–48 hours for tracking information to become active after the package has been scanned by the carrier.

Customers are responsible for monitoring their shipment using the tracking information provided.

Incorrect or Incomplete Shipping Information

Please carefully review your shipping address before completing your purchase.

Maison Lovel is not responsible for delays, failed deliveries, returned packages, or additional shipping charges resulting from an incorrect or incomplete shipping address provided by the customer.

If you realize that you entered an incorrect address, please contact us as soon as possible at [YOUR EMAIL]. We will make reasonable efforts to assist; however, we cannot guarantee that an address can be changed after an order has been submitted or shipped.

Delayed, Lost, or Stolen Packages

Once an order has been transferred to the shipping carrier, the package is in the carrier's possession and delivery is subject to the carrier's procedures and service conditions.

If your package is significantly delayed, please contact the carrier first using the tracking information provided. You may also contact Maison Lovel at [YOUR EMAIL], and we will do our best to assist.

If a package is marked as delivered but you cannot locate it, we recommend checking around your delivery location, with household members or neighbors, and contacting the carrier.

Maison Lovel is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided at checkout.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery so that we can review the issue and determine the appropriate resolution.

Please provide:

Your order number
Photos of the shipping package
Photos showing the damage to the product
A description of the issue
Any other information reasonably requested by our team

Please retain the original packaging and damaged item until the matter has been reviewed, as they may be required for a carrier claim.

Delivery Exceptions

Maison Lovel is not responsible for shipping delays or delivery failures caused by circumstances outside our reasonable control, including but not limited to:

Severe weather
Natural disasters
Carrier disruptions
Transportation delays
Holidays or peak shipping periods
Address-related issues
Government restrictions or other unforeseen events

Such circumstances may affect the estimated delivery date.

International Shipping

International shipping is currently not available.

We currently ship only to eligible addresses within the United States. If international shipping becomes available in the future, this policy will be updated accordingly.